Reviews

Our 27 year old A/C needed replacement. The staff at All American were very helpful. They were courteous, punctual, professional, knowledgeable and had the new unit completely installed within a week. We were very pleased with their work and recommended them to others.

Just used this company for the first time. I'll definitely use them again. Our gas heat stopped working two days before the temperatures were supposed to drop into the single digits. Grayson arrived right on time and promptly diagnosed the problem as being the burners and recommended replacing them rather than try to clean them. I agreed with his diagnosis since the cold weather was approaching. Although he didn't have the replacement burners on hand, he located some at another facility, drove over, picked them up, and was back in a little over an hour. He quickly replaced the burners and had the heat back on in no time. Grayson and his helper were both friendly, courteous, and knowledgeable.

I wrote a positive review about All American approximately a year ago after they replaced my HCAC system. Once again they exceeded my expectations. We came home after an extended vacation to discover that our CAC was not working. I called the service number late on a Friday afternoon and spoke to Aggie, the owner’s wife. She was polite and sympathetic to our situation because my four month old granddaughter was at our home. All the service men were booked for the night but she somehow arranged to have Emilio arrive at our home at 8:00 PM. He was efficient and quickly analyzed the issue and repaired the CAC. I have a maintenance agreement so the service call was less than $50! The bonus was that the faulty capacitor, which is a $179 part, did not cost me anything because it was covered under my equipment warranty. I received a text from Aggie the next day inquiring whether my CAC was functioning properly. Who does that? This company is great because of its attention to detail with installations and its very impressive customer service. I would never use anyone else.

I highly recommend this company. I don’t normally write reviews, but All American has been so great to work with that i really want to support them. I started using All American when I bought my house 4 years ago. The previous owner recommended them because the house had a very old system and they had been keeping it working for years. They never tried to push a new system on me, like other companies, but respected my need to get the most life out of the old system. When I came time to get a new system, they were easy to work with, fast, and professional and the price was very competitive. I signed up for the regular service and they are pleasantly persistent when I fail to respond. The woman who calls (I can’t think of her name) is SO nice and really knows how to create a good working relationship with their clients.

Been using 15 years, always great, skilled, nice staff. Grayson was amazing, kind, courteous, respectful. Ive happily used All American nearly 16 years… great staff and Don- manager is tops. Nancy S Raleigh

Just want you to know that my tech, Harrison is the best! Very technically competent, courteous and through in his work. Thank you.

Technician was running early and called ahead of time. He was thorough in going over our HVAC and took some time to explain what he was checking. It's amazing how dirty those exterior cooling coils get in a year! The maintenance call was part of our service plan so no charge for this particular service. I've been very pleased with All American Heating and Air.

Our HVAC system is still operational but is 30 years old. I asked for an appointment to review my options for the future, and asked if we could schedule an appointment even if I choose not to buy right away. No problem! Ryan arranged a time for inspection and followed up with a quote. No high pressure, I can tell that customer service is first and he's in business for the long term. I highly recommend American Heating and Air.

Easy to obtain a service appointment to replace a furnace part. Justin, our technician, was able to come a bit earlier than scheduled. He did an excellent job and we are very happy with the service provided. Price was exactly as quoted. We wouldn’t hesitate to use them again in the future.

I have used All American Heating and Air to service my HVAC systems in some flex space commercial buildings for over 15 years. They have always been very responsive, very knowledgeable and reliable and the quality of their work has always been excellent. I also believe that they have always been fair and equitable with me in regards to their pricing. I highly recommend them.

Good pricing and service. I used them to replace my old HVAC ductwork. Very quick to respond and schedule the original walkthrough. Their rates were also very competitive and priced fairly. I priced the project with three other providers and All American were the most responsive, and honest and transparent in their quote preparation and scoping. Installation was also quick and the team performing the work was very thorough. Overall, good company and quality work product. Thank you!

I made a late call for diagnostic service on my AC unit. All American not only was able to fit me into the schedule, but waited when I was running late from work. Jordan the technician was helpful and explained everything he was doing. I've had pleasant interactions with both the call service person and technician. I would definitely consider using them again.

Scheduled online and was promptly contacted within minutes. A home inspection was arranged for the following day. The knowledgeable young man assigned was thorough, tidy, and provided clear explanations. What more could you ask for? I'll definitely use All American again.

We've been using All American for over 10 years now. Their service is always professional and their prices are fair. Our AC went out, of course, on July 4th. We called their emergency line and about half an hour later, the technician was at the house and had resolved the issue. We've never been disappointed with All American and recommend them every chance we get.

Grayson responded to our after hours call very quickly. He was polite, professional, and took care to be extra quiet as we had a sleeping infant in the house. He had our heat back on in no time, which was much needed that night the low was 30 degrees!!! Thank you All American

I received a call from reception in advance of my Tech showing up to give me a heads up on the time they would be arriving. She was very pleasant and helped me with some questions. DJ (my Technician) was on time, did a thorough job and was beyond courteous. He was extremely polite and helpful. Great experience. Thank you!

Melvin and the installation team are amazing. They installed two Trane units at our house and we couldn't be happier. Their attention to detail was particularly impressive - which was echoed by the city inspector that signed off on their work. We'd highly recommend AA Heating and Air.

Communication with the company was convenient (text) and then call in AM. received service call quickly on a Saturday. Justin was professional and courteous. He was able to get my two compressors mrs working in a short time. Thank you for your help.

The technician arrived and was very professional. He did the service to our AC quickly and answered all questions. He was respectful with covers on his shoes when he entered our home. Highly recommended!

Jordan came over for our HVAC maintenance check. He was very thorough and explained all the potential problems we may incur. He provided us with suggestions and quoted us options. He explained the options in detail extremely well. We were very impressed with the service we received today.