All American Heating, Air & Plumbing (“we,” “our,” or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, contact us, or use our services.
Information We Collect
We may collect the following information:
– Name, phone number, and email address
– Mailing and service address
– Service details and appointment information
– Any additional information provided voluntarily
How We Use Your Information
We use your information to:
– Provide and schedule services
– Send appointment reminders and service updates
– Respond to inquiries
– Process payments and billing
– Improve our website and customer experience
SMS/Text Messaging
All American Heating, Air & Plumbing will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer.
Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of:
– Possible message and data rates
– Variable message frequency
– Instructions to text HELP for support or STOP to unsubscribe
Customer phone numbers will not be shared with third parties for marketing or promotional purposes.
Sharing Your Information
We do not sell or rent your information. We may share your data with third-party service providers only to the extent necessary to deliver services (e.g., scheduling systems, payment processors).
Your Rights
You may request access, correction, or deletion of your personal information at any time. Contact us using the information below.
Contact Information
Phone: (919) 782-6242
Email: info@allamerican-nc.com
Address: 7216 ACC Blvd. Suite 100, Raleigh NC 27617
Updates to This Policy
We may update this Privacy Policy from time to time.